The queue
Know which late accounts need review first.
The Resolution Queue ranks accounts by urgency and review risk so staff can work the delinquency cycle without rebuilding context from spreadsheets.
Priority bands
Today
Notice cure period expires within 24 hours, or a payment promise breaks today.
This week
Notice deadlines, fee-cap conflicts, or low-confidence recommendations within the work week.
Watch
Healthy plans, recent partial payments, and accounts pending evidence from the ledger.
Workflow
The queue is a planning surface, not a dashboard.
- 01
Open the queue. Today's band sits at the top, ordered by notice deadline.
- 02
Open any account to see its Resolution Packet: ledger, configured-rule flags, recommended action, plan options.
- 03
Approve, adjust, defer, or escalate. Every decision is logged to the audit trail.
- 04
Reorder, override, or send for manager review at any time. Queue order is a recommendation, not a rule.
Illustrative queue
5 of 87
| Account | Days | Status | Balance |
|---|---|---|---|
Unit 214 | 32 | Notice in 1 day | $2,140 |
Unit 108 | 28 | Broken plan | $1,925 |
Unit 311 | 21 | Fee-cap flag | $1,420 |
Unit 402 | 14 | Low confidence | $880 |
Unit 117 | 9 | Partial received | $340 |
Illustrative queue rows. Not a customer record. Real queues use your ledger export and configured local rules.
Human review stays visible
Queue order is a DuePact recommendation. Staff can reorder, override, defer, or send any account for manager review. No action — notice, fee, plan, escalation — leaves DuePact without a human approval click.