Queue Management6 min
How to prioritize a delinquency list when every account feels urgent
A triage framework that sorts by risk, recency, and resident responsiveness — not just balance size.
Collections guides for property management teams.
Practical guidance for delinquency resolution, payment plans, notice timing, and compliance.
Payment Plans8 min
Payment plan templates that residents actually follow through on
Why most in-house plans fail and how to structure agreements with realistic terms, clear milestones, and built-in checkpoints.
Compliance7 min
Notice timing rules: what collections staff get wrong and how to prevent it
Common miscalculations in cure-period counting, weekend and holiday handling, and jurisdiction-specific notice windows.
Resolution Strategy5 min
When to offer assistance referrals vs. when to escalate
Decision criteria for routing accounts to ERAP, housing authority funds, or legal counsel based on timeline and resident profile.
Promise Tracking4 min
Documenting resident promises so nothing gets lost
The minimum fields every promise log needs and why verbal commitments without timestamps create liability gaps.
Ledger6 min
Ledger reconciliation: catching errors before they become disputes
A pre-notice checklist for fee posts, partial-payment application, and duplicate charge flags.
Compliance9 min
Fee-cap compliance: a state-by-state awareness guide
Key variations in late-fee caps, stacking rules, and notice-fee limits that trigger compliance risk.
Escalation7 min
Preparing a legal handoff packet: what counsel needs from your file
The six documents every attorney expects — and the formatting that reduces back-and-forth before filing.
Onboarding5 min
The collections coordinator's first-week checklist
Systems access, jurisdiction settings, queue cadence, and escalation thresholds — organized for day-one productivity.
Reporting6 min
Portfolio reporting for regional managers: what to track monthly
The four metrics that predict resolution velocity and the red flags that signal a property needs intervention.
Operator story
How a Northwestern REIT cut packet assembly time
A confidential Tier 1 operator replaced manual Entrata-to-Excel packet assembly with DuePact’s nightly Resolution Packet workflow.